Return & Refund Policy

30-day returns

You can return eligible items within 30 days of delivery. If something isn't right, we'll make it right.

What can be returned

Apparel (tees, hoodies, hats)

• Unworn, unwashed and free of odors, stains or damage
• Original tags still attached

Supplements

• Unopened, with the original safety seal intact
• In the original, undamaged packaging

For health and safety reasons, we can't accept returns of opened supplements.

What can't be returned

• Opened supplements or products with a broken seal
• Worn, washed or altered apparel, or apparel without tags
• Items marked final sale
• Gift cards

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us at orders@xgritx.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, including shipping. This applies to opened supplements too.

How to start a return

1. Email orders@xgritx.com with your order number and the items you'd like to return.
2. We'll reply with return instructions and the address to send your items to.
3. Ship the items back with a trackable service. Please don't send returns without contacting us first.

Supplements and apparel ship from different facilities, so they may need to go back to different addresses. We'll tell you exactly where to send each item.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. Original shipping charges are not refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few extra days to show it.

Exchanges

Need a different size or color? The fastest way is to return the original item and place a new order. You can also email orders@xgritx.com and we'll help.

Questions

Reach us at orders@xgritx.com or through our contact page.